General | What is Multiply? | | Multiply is a fun and easy way to keep in touch with your friends and family by sharing things like photo albums, videos, music, blogs, events and more. If this didn't answer your question, please contact us. | | What makes Multiply special? | | What makes Multiply special is this simple concept: by bringing together everyone you know, in one place, you can share and discuss things like pictures, announcements and events with each other, with almost no effort. It works when you invite your friends and family to sign up, and encourage them to invite their friends and family. Eventually you'll be connected with everyone in your social circle (your "network"). When you have a new photo album, video, event or anything else to share, just post it on your personal web site. We use your network to notify your immediate contacts, and their contacts, and beyond - as far into the outer-reaches of your social circle as you'd like word to travel. It gets people from all corners of your life involved in fun and lively discussions about each other's posts. You won't get that kind of interaction by sharing your stuff over e-mail or any other way. If this didn't answer your question, please contact us. | | Why should I invite my friends and family to join Multiply? | | By inviting your friends and family and encouraging them to invite their friends and family, you'll eventually be connected with everyone in your social circle (your "network"). That's when it becomes almost effortless to share your photos, videos, calendar and more with every person who you know, or is connected to you in some way. Nowhere else can you share things so easily. It's just as effortless to find out what's new with everyone you know. Just go to the Multiply Inbox - that's where the action is because it automatically updates whenever people you know are sharing and discussing their own stuff. You'll find that there's never been an easier or more fun way to keep in touch. If someone invited you to join Multiply, you already know at least one person on the site, and maybe lots more. Go to your Contacts page and look for the name of the person who invited you. Click the headshot to view his contacts and see who else you might know on the site. If you find someone else you know, click their name and add that person as your contact. Remember that you can make any of your posts as public or private as you like. You can display a photo album, for example, for just your family members, but they have to be your contacts first before we can recognize them as your family. You can send someone an invitation by e-mail or IM - and you can automatically import your address book from Yahoo! Mail, Hotmail, GMail, and a bunch of other sites. Just click Invite at the top of any page to invite someone. If this didn't answer your question, please contact us. | | What is the Network Calendar? | | It's where you go to see all of the events and occasions planned by your friends, family and everyone else connected to you in some way. If this didn't answer your question, please contact us. | | I get my own personal site on Multiply? | | Yes, your site is located at http://YourName.Multiply.com. "YourName" is the ID you choose when you register on Multiply. If this didn't answer your question, please contact us. | | What are Live RepliesTM? | | Live Replies allow your discussions on Multiply to happen in real-time. When you are viewing a photo album, video, or any other posting, you will see replies appear as soon as they are added - similar to how IM or a chat room works - letting you follow a discussion without having to refresh the page. If this didn't answer your question, please contact us. | | Why am I not receiving e-mails from Multiply? | | Some of the most commonly used e-mail programs use spam filters to make sure that unwanted messages don't make it to your inbox. The problem is that sometimes messages you really do want are mistakenly identified as spam, and are delivered to your Spam folder (depending on your e-mail program, the folder might be called "junk" or "bulk" or something else). In general, you can make sure Multiply's e-mails are sent to your inbox just by adding multiply@multiply.com to your Address Book or Contact list. And if you already have a message from Multiply in your spam/bulk/junk folder, open it up and click on the button that says "not spam" (or something similar). Here are some specific instructions for Yahoo! Mail and Hotmail users: Yahoo Mail- Click on "Options" in the top-right part of the screen.
- Click on "Filters" in the middle column.
- Click on the "Add" button to add a new filter.
- In the top row, labeled "From header", make sure "contains" is selected in the pull-down list. Click in the text box next to that pull-down list and enter: multiply@multiply.com. At the bottom, where it says "Move the message to", select "Inbox" from the pull-down list. Click the "Add filter" button.
Hotmail- Click on "Options" in the top-right part of the screen.
- Click on "Mail" on the left part of the screen.
- Click on "Junk E-mail Protection".
- Click on "Safe List".
- Type multiply.com in the text box at the top and click "Add".
If this didn't answer your question, please contact us. | | What kinds of music files can I share? | | You can upload the following types of music files to your Multiply site: mp3, m4a, wma, wav, aac, ogg, aif and au. Please be aware that sharing someone else's copyrighted music is illegal and prohibited on Multiply, per our Terms of Service. If this didn't answer your question, please contact us. | | How can I use style sheets? | | Just click on the Customize Site link on your homepage, then select Custom CSS in the yellow bar that appears near the top of your page. You'll see a text-entry screen where you can override or enhance current style sheet settings with your own designs. Learn more.If this didn't answer your question, please contact us. | | What are tags? | | Tags are just key words or phrases you can use to identify your posts, so at any time you can easily display everything you've shared about a certain topic. You can add tags to anything you share on Multiply - a photo album, video, blog, whatever. For example, if you add the tag "Florida" to photo album, then whenever you want to see everything you've posted about Florida, you'll be able to click on that tag on your Home page to see that photo album and anything else you've tagged with "Florida". You can add as many tags to your posts as you'd like. When you visit someone's Multiply site, you'll see all of their tags listed. Click on a tag to see everything that person has shared about that particular topic. The "Popular Tags" box, located on the Multiply Inbox, will show you the most common tags being used by people in your network. Click here for some more thoughts on using tags. If this didn't answer your question, please contact us. | | Does it cost anything to sign up? | | Absolutely not. Multiply is free to use! If this didn't answer your question, please contact us. | | Is Multiply just like those "social networking" sites I've heard of? | | Actually it's much different, and much better. "Social networking" sites are generally used for one thing: meeting new people. Multiply is new type of communication that makes it easy to share photos, videos, blogs and more with people you already know, such as close friends and family, and other people in your personal "network" who you never had a good way to keep in touch with before. If this didn't answer your question, please contact us. |
Photo Prints and Gifts | What types of gift items can I get with photos on them? | | | | How do I order prints and gifts? | | Just click on the prints & gifts link beneath photos and albums on Multiply (not just your own), and you'll be taken to our partner Qoop's web site, where you can order high-quality prints, as well as posters, t-shirts, coffee mugs and other great gift items with your photos on them. Click here to visit Qoop now and see what's available.  If this didn't answer your question, please contact us. | | Who is Qoop? | | Qoop is Multiply's photo printing partner. They provide photo prints and other great gift items with Multiply photos on them, including posters, t-shirts, coffee mugs and more. If this didn't answer your question, please contact us. | | Can I order prints of my friends' photos? | | Sure, if you see a prints & gifts link beneath someone's album, that means the person who posted the album is allowing you to order prints and gifts using those photos. If this didn't answer your question, please contact us. | | How much do prints and other gift items cost? | | Click here to visit Qoop now and check out the prices of any gift item. Just select the item you want and the price will be listed. If this didn't answer your question, please contact us. | | How do I get help with an order I placed for prints or gifts? | | Please contact Qoop directly for help with any photo prints/gifts order you've already submitted, or to discuss refunds or returns. You can reach Qoop's customer service team at service@qoop.com. If this didn't answer your question, please contact us. | | Where can I go for other questions about Qoop's products or ordering process? | | |
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Multiply Mobile | How do I access Multiply Mobile on my phone? | | Just visit multiply.com/m via your cell phone or mobile device's web browser. If this didn't answer your question, please contact us. | | Which features does Multiply Mobile support? | |  | Nearly all of Multiply's web-based features are available on Multiply Mobile:- View blog entries, videos, photos, reviews, events and more from friends and others in your network.
- multiply.com/m takes you right to your messages. - Customize settings to determine who can see the photos, videos and blog entries you post.
- just click on the Settings link. - Add replies.
- click on a message to view it and add replies. - Add contacts.
- just click on Invite. - Post content to your site.
- add blog entries directly through Multiply Mobile, or add photos, videos and more using the Post via E-mail feature.
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If this didn't answer your question, please contact us. | | Can I use Multiply on my phone or mobile device? | |  | Any type of phone or mobile device with a web browser and Internet access should be able to access multiply.com/m, which is specially-designed for the small screen of your mobile device. And if you happen to use an iPhone, multiply.com/m should feel much like a native application.
If you are having trouble accessing Multiply on your phone, please contact customer service, let us know what type of phone you are using, and provide as much specific information as possible about the trouble you are having. |
If this didn't answer your question, please contact us. | | How do I post content from my phone? | |  | Click on Post Content to publish a blog entry, or add photos, videos and other types of posts with the Post Via E-mail feature.
To post via e-mail, first create a PIN (Personal Identification Number), which can be from 3-20 characters long and contain letters or numbers. Then post to your Multiply site by sending e-mails to: PIN@username.multiply.com. |
If this didn't answer your question, please contact us. |
Screensaver | How does the Multiply Screensaver work? | | Once a day at a time you choose (the default is 3:00 AM Eastern U.S. time), new photos from people in your network are downloaded to your computer so they can be displayed on the screensaver. The previous day's photos are always deleted so you don't have to worry about them taking up space on your hard drive. The screensaver will start when your computer is idle for a certain amount of time, just like any other screensaver. It will rotate through each photo and show you the name of the album and the person who posted it. You can click on any photo to look at the full album. If this didn't answer your question, please contact us. | | How do I change the settings? | | Look for a Multiply icon in your Windows taskbar (usually the lower-right area of your desktop). Click on the icon and select Settings. You can also right-click anywhere on your desktop, select Properties and then select the Screensaver tab. To change who you see Photos from, visit multiply.com and click Settings, then Multiply Screensaver. If this didn't answer your question, please contact us. | | What do I need to start using the screensaver? | | To download the Multiply Screensaver, you'll need a Windows XP computer with a high-speed/broadband internet connection. If this didn't answer your question, please contact us. | | Where can I get the Multiply Screensaver? | | Just click here to begin downloading the screensaver now. If this didn't answer your question, please contact us. | | Why can't I exit the screensaver by moving the mouse? | | While the screensaver is active, clicking on any photo launches your web browser to display the album that contains that photo. To do that, we had to prevent the screensaver from exiting when the mouse is moved. To exit the screensaver, just press any key on your keyboard (other than the left or right arrows). The left and right arrows scroll through the photos that have been downloaded by the screensaver application. If this didn't answer your question, please contact us. | | Does it cost anything to use the screensaver? | | No. The Multiply Screensaver is free for Multiply users. If this didn't answer your question, please contact us. | | Will I get any adware, malware or viruses if I download the screensaver? | | Absolutely not. The screensaver follows our stated policy of never using intrusive ads on our site, and does not contain any bundled software of any kind. If this didn't answer your question, please contact us. | | How can I un-install the screensaver? | | You can un-install the screensaver at any time. Just go to your Windows Control Panel, select Add/Remove Programs and select the Multiply Screensaver. If this didn't answer your question, please contact us. |
Privacy & Terms of Service | What is Multiply's position on privacy? | | Sharing information is what Multiply is all about, so we take very seriously the privacy of our members. Multiply members have complete control over the information they provide and how it is shared with other members. All information that Multiply collects will adhere to our privacy policy, and will be used for the sole purpose of providing members a highly personalized and interactive experience with our site. Multiply will never sell or lease our members' information to any third party without proper consent. If this didn't answer your question, please contact us. | | What information do I have to provide to sign up? | | We'll ask for the following: - First and last name - You control who can see your full name on the site.
- E-mail address - You must verify your e-mail before joining, to make sure it is actually yours.
- Home country and zip/postal code - This info will always be viewable by other members.
- Date of birth and gender - You control who sees your birthdate.
If this didn't answer your question, please contact us. | | Who can see my personal information? | | Other Multiply users will be able to see your first name, city, state/province, zip/postal code and country, gender and headshot photo (if you provide one). You control who can see your last name, e-mail address and birthday (just go to Settings and then My Account to determine who can see this information). Even though Multiply members can find your site by searching for your name or e-mail address, you can limit who can see anything you've posted on your site. For more information please review our Privacy Policy. If this didn't answer your question, please contact us. | | Why does the Terms of Service say I grant Multiply a license to display my content in "public areas"? | | Because you own the content you publish and must give us permission to display it in "public areas" of the site. Your agreement to our terms of service effectively gives us that permission. We won't do anything with your content other than display it on the Multiply site in the areas you choose. If this didn't answer your question, please contact us. | | What do you mean by "public areas" of Multiply? | | Any content that you did not intend to be viewed by a specific person or group of people is considered to be in a "public area." For example, if you post something for "everyone" or "network" or on a group's site, those are all considered public areas because you are not necessarily aware of everyone who can possibly see your published content. On the other hand, any content that you post exclusively for your contacts or specific individuals is considered "private." If this didn't answer your question, please contact us. |
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